Jacksonville Hand Associates

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Office Information

Suite 405

14546 Old St.Augustine Road

Jacksonville, FL 32258

904-262-8442    Fax: 904-262-8482

Office Hours

9:00A.M.4:30 P.M. Monday-Thursday‚Äč

9:00 A.M.-2:00 P.M. Friday

 

Appointments

Please make an appointment in advance by calling the office at 904-262-8442. If you are unable to keep your appointment, please call us as far in advance as possible so we may use that time to see another patient in need of care. We make a sincere effort to adhere to our appointment schedule and appreciate your patience if we are late. Each patient has as much time as they need for all of their questions to be answered.

Please Note:
~No minor will be seen without the presence of a parent or guardian.
~If you are more than 15 minutes late for your scheduled appointment, you may be required to reschedule the visit.

Your First Visit

Your initial visit will include a comprehensive evaluation, which will be recorded in detail in your patient record. Information will be sent to your referring physician and, if indicated, your physical therapist. If you do not wish your records to be released, please tell us at the time of your visit. Records and work status are released to the insurance company for workers compensation patients. Please remember to bring your insurance form or card and a list of your current medications to your appointment.

Emergencies

If you are a postoperative patient and you develop a condition or symptom requiring immediate attention, please contact our office or answering service. Dr. Drewniany is always on call and will make arrangements to see you if necessary. If your condition does not need immediate attention, please call our office between 9:00 AM – 4:30 PM so that we can accommodate you as soon as possible.

Fees & Payments

We request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. We accept cash, checks, and credit cards. If we are a participating provider of your insurance company, we'll bill them. However, payment is the patient's responsibility. We'll help in any way we can to assist you in handling claims.

Insurance Information

We accept Medicare, Cigna, Aetna, Blue Cross/Blue Shield, Humana, United Health Care, Avmed and Tricare just to name a few. If you do not see your insurance listed here, please ask one of our staff members about participation or contact your insurance carrier. Our staff will assist you with any questions you may have. However, it is your responsibility to know your coverage based on your insurance plan. We encourage you to call your insurance company and verify your benefits. Please learn if procedures are covered and how often they can be scheduled.

Prescriptions & Renewals

Please request all prescriptions and authorizations for renewals between 9:00 AM and 4:30 PM, Monday to Friday, when our full records are available. Renewals requested at other times will be filled only for extreme or emergent circumstances.

Your First Visit

If this is your first time visiting our office, please plan to arrive 30 minutes early as there is necessary paperwork to be filled out. You will also need to bring your insurance card and identification with you to each visit. The staff needs to verify your insurance and demographic information. This may take a few minutes, but it is essential that we have the correct information to serve you the best.
Your co-pay is due at the time of service. All non-covered services
and deductibles are due at time of service.